Covid-19 Nationwide shipping delays
Thank you for visiting and shopping at ArleneLouise Soap & Candle Co. Following are the terms and conditions that constitute our Shipping Policy.
Our Whipped Shea Butters are temperature sensitive and should not be left in mailboxes or left outside in direct heat, to prevent them from melting to liquid. We are not responsible for products that are damaged while in transit or after delivery.
We package our butters in double walled plastic jars, freeze them, enclose them in temperature control mailers, and if you select priority mail shipping at checkout, we include a frozen ice brick to assist with temperature during transit. Shipping butters during warmer months will increase the chances of them melting. If butter does melt, just pop it in the freezer to solidify.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
ArleneLouise Soap & Candle Co. ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
ArleneLouise Soap & Candle Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
ArleneLouise Soap & Candle Co. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier with tracking number to file a claim, then please contact us. We will make sure you're issue is handled and replace items if necessary.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.