Shipping & Delivery & Pick Up Policy
Covid-19 Nationwide shipping delays
Shipping/Pick Up & Delivery Policies
Thank you for visiting and shopping at ArleneLouise Soap & Candle Co. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
ArleneLouise Soap & Candle Co. ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
ArleneLouise Soap & Candle Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
ArleneLouise Soap & Candle Co. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier with tracking number to file a claim, then please contact us. We will make sure you're issue is handled and replace items if necessary.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.